colrom Casino & Sportsbook Terms

When you open an account on colrom, you agree to the terms that govern your use of our platform. These terms cover account creation, deposits and withdrawals, game rules, dispute resolution, and our jurisdiction-restricted access policy. We've written them in plain language so you understand your rights and our obligations.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. By creating an account on colrom, you confirm that you are accessing our platform from a supported region and that your use is lawful under local regulations.

This page outlines the key terms. For the complete legal document, refer to our full Terms & Conditions (linked in the footer). If you have questions about any term, contact our support team via in-app chat or email.

Account Opening & Eligibility on colrom

To open an account on colrom, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. You provide your email, phone number, and a password. We send a verification link to your email — click it to confirm your account.

Before you can deposit or withdraw, we require identity verification (KYC). You provide your full name, date of birth, address, and a valid ID number. We verify this information against official records. This process typically completes within a few minutes but may take up to a few hours in some cases. Once verified, your account is fully active.

You are responsible for keeping your password confidential. Do not share it with anyone, including colrom staff. If you suspect unauthorized access, reset your password immediately via the "Forgot password" link on the login screen. We recommend enabling two-factor authentication (2FA) in Account Settings for additional security.

Account Restrictions

We reserve the right to suspend or close your account if we detect fraudulent activity, violation of our terms, or use from a prohibited jurisdiction. If your account is suspended, you can request a review by contacting our support team. We will explain the reason for suspension and outline any steps you can take to resolve the issue.

Deposits, Withdrawals & Payment Terms

colrom accepts nine primary payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Minimum deposit amounts vary by method — most e-wallets accept our welcome offer or less. We do not charge deposit fees; the amount you transfer is the amount that appears in your balance.

Deposits via e-wallets (mobile banking, local payment, online payment) settle within seconds to a few minutes. e-wallet transfers typically settle within subject to verification. Bank transfers may take 1–3 hours during standard business hours. Weekend and holiday deposits (e.g., around Idul Fitri or Idul Adha) may experience minor delays due to banking closures.

Withdrawal Process & Timing

To withdraw, navigate to the Withdrawals section, enter your requested amount, select your target payment method, and confirm. Our system reviews your account for verification holds or suspicious activity. Assuming all checks pass, your withdrawal is processed and funds return to your source method.

Withdrawal timing depends on your provider. mobile banking and local payment may settle in minutes; bank transfers often complete within an hour during business hours. We provide a withdrawal reference number so you can track the transaction through your bank's app if needed. If a withdrawal fails or is delayed, contact our support team with your reference number.

Game Rules & Bet Settlement on colrom

All games on colrom — sportsbook, live casino, and slots — operate under published rules. For sportsbook markets (Liga 1, Piala AFF, Champions League), odds are displayed in real time and locked when you place your bet. If a match is postponed or cancelled, we settle bets according to our sportsbook rules (available in the Help section).

For live casino games (blackjack, roulette, baccarat, Dragon Tiger), the dealer conducts each round in real time. Results are final once the dealer closes the round. If you experience a technical issue during play (video lag, connection drop), your bets remain active — reconnect and you'll see the current state of play.

For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each spin is independent and determined by a certified random-number generator. We do not manipulate outcomes based on your account history or balance. All games are tested for fairness by independent auditors.

Disputed Bets & Outcomes

If you dispute a bet outcome or claim a technical error, contact our support team immediately with details. We review your account history, transaction logs, and game records. If we confirm an error on our side, we will credit your account. If we confirm the outcome was correct, we will explain our decision.

Data Security & Privacy on colrom

We at colrom encrypt all data using standard SSL protocols. Your password is hashed and never stored in plain text. Payment information (bank account, e-wallet details) is encrypted and isolated from our main database. We comply with Indonesian data-handling practices and do not share your personal information with third parties without explicit consent.

Your account activity — deposits, withdrawals, bets, and game results — is logged and retained for compliance and audit purposes. We use this data to detect fraud, verify account ownership, and resolve disputes. We do not sell your data to advertisers or marketing firms.

If you suspect a data breach or unauthorized access to your account, contact our support team immediately. We will reset your password, review your account for suspicious activity, and advise you on next steps.

Bonus & Promotional Terms

colrom occasionally offers promotional bonuses to new and existing account holders. Any bonus offer is subject to specific terms — wagering requirements, game restrictions, expiration dates, and withdrawal conditions. These terms are displayed when you claim a bonus and are binding once you accept.

We reserve the right to modify or cancel promotional offers at any time. If you have an active bonus, we will notify you of changes via email. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated in the bonus terms.

Dispute Resolution & Complaints

If you have a complaint about your account, a bet outcome, or our service, contact our support team via in-app chat or email. We will investigate your complaint and respond within a reasonable timeframe. If we cannot resolve the issue to your satisfaction, we will explain our decision in writing.

If you remain unsatisfied after our internal review, you may escalate your complaint to our compliance team. Provide details of your complaint, the date it occurred, and any supporting evidence (screenshots, transaction references). We will conduct a formal review and provide a final decision.

Jurisdiction-Restricted Access & Legal Compliance

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. By creating an account on colrom, you confirm that you are accessing our platform from a supported region and that your use is lawful under local regulations.

Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not provide legal advice about the legality of online wagering in your region. If you are unsure whether colrom is available in your jurisdiction, contact your local regulatory authority or our support team.

If we detect that you are accessing colrom from a prohibited jurisdiction, we will suspend your account and may forfeit any balance. We take jurisdiction compliance seriously and monitor account activity for signs of prohibited access.

Changes to Our Terms

We may modify these terms at any time. If we make material changes, we will notify you via email and provide a 30-day notice period before the changes take effect. Your continued use of colrom after the notice period constitutes acceptance of the modified terms.

We encourage you to review our terms periodically. If you do not agree with any modification, you may close your account and request a withdrawal of your balance.